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City of Omaha - Nebraska

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(January 16, 2019)

A new website to report concerns to the city is now live.

Omahahotline.com is an additional option to report specific problems including code violations, graffiti, road problems, weeds, litter, and during the winter, snow and ice conditions.  The website can also be used to report concerns to Douglas County.

Citizens can sign in to report and track the progress of previous reports using social media accounts.  Users can also sign in as a guest.

For example, when a pothole is reported, the system determines which jurisdiction is responsible, City of Omaha or Douglas County, and routes the report to the correct department where it is assigned a unique report ID number.  The reporting citizen receives an email response which includes the ID number and confirms the details of the report.

“We are in the customer service business and this is good, responsive customer service,” said Mayor Jean Stothert. “We want every interaction with city government to be positive.  Omahahotline.com expands on the excellent services already provided by the Mayor’s Hotline staff.”

The Mayor’s Hotline staff takes reports by phone at 402-444-5555 and by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. Reports can also be made on the City Sourced mobile app.

In 2018, the Mayor’s Hotline submitted 38,793 service requests to city departments.  The top five complaints were potholes, abandoned vehicles, snow removal, weeds, and litter complaints. In addition to service requests, the staff responded to 16,679 calls and emails that did not generate a request for service or repairs.  Monthly hotline reports are available on the Mayor’s website at https://mayors-office.cityofomaha.org.

Since August, Omahahotline.com has been tested by the graffiti and parks maintenance divisions. More than 1,000 reports have been entered during the test period.

The site was built by Douglas/Omaha Geographic Information Systems (DOGIS) developers and is locally managed. The cost to develop the site is $35,000 and is paid from the city’s General Fund. There are no additional fees or costs.

“This is an excellent example of using technology to provide services to our citizens.  The GIS team continues to create tools that provide useful information and data,” said Mayor Stothert. “Thanks to the team for their creative, cost-saving solutions that benefit taxpayers.”

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